Customer Service

CONTACT

Let us know how we can help you. Send us an email at contact@parklexnyc.com or call us at 1-917-376-1096.

SHIPPING

Park & Lex offers complimentary shipping on all orders. Please contact us if you require faster service, international shipping, or have any questions.

RETURNS

If you are not completely satisfied with your purchase, we can offer you a few different options. You can exchange your item for something you like better or return it for a full refund. If you love your item but something just wasn’t quite right, we would love to work with you to custom make a replacement. For example, if you need a different size or prefer another color we will likely be able to accommodate you.

Returns or exchanges must be made within 14 days of delivery. (During the December holidays we can accept returns until January 15).

Please email contact@parklexnyc.com the reason for your return and how you would like to proceed. Once we receive your email we will contact you and send you a return shipping label. Jewelry must be returned in its original packaging and shipped with care.

We cannot accept returns on custom orders.

REPAIRS

Our jewelry is guaranteed for life. If your piece is in need of repair please contact us.

To minimize the risk of damage, please see Care to learn more about our materials caring for your piece.

CUSTOM ORDERS

We love to work with our customers to create custom pieces. Please let us know exactly what you have in mind and we will do our best to accommodate. Once we have confirmed your request, we will let you know the price and you can place your order. Please understand that we cannot accept returns on custom orders.

PRIVACY

We will never, ever sell your information to anyone. Ever. (We hate it when it happens to us!) All transactions are safe and secure.